Custom dye orders are priced according to the yarn base - no additional charge for creating a colorway just for you!
Please call, text or email if there is a problem with your order - I will do everything within my power to make it right.
*website colors of fiber and yarn may be distorted due to variations in computer monitors. A text with more pictures of the item can be sent to you on request.
**acid dye bonds break down in hot water. Please wash all hand dyed items separately in cold water. Hand dyed items may bleed a bit at the first wash. Placing a color catcher in the wash water is advised to keep loose dye from settling on a lighter area.
***please don't request that I copy another indie dyers colorway, that's just not cool.
***Payment is due at time of purchase
Shipping is via USPS unless other arrangements are made prior to invoicing
Order cancellation accepted only before order ships
In stock items will ship by the next Monday or Friday
Custom orders and out of stock items will take between 10-14 days to ship
Returns are accepted within 30 days from ship date and the item(s) must be unused, and in the condition received, with original packaging.
Refund or store credit will be issued depending on the condition of the return.
Buyer pays return shipping on returns and both way on exchanges unless other arrangements have been discussed.
If you call and leave a message, please call again if you haven't heard back in a reasonable amount of time. Messages don't come through immediately (sometimes popping up a week later). A text will reach me more quickly, usually coming through as I leave the barn and get back into cell range. Please be patient as I get distracted by those big eyes and spend a good bit of time hugging the alpacas when I am in the barn.
You can always email me at firstname.lastname@example.org - email is checked throughout the day.
Thank you for your interest in AlpacaJoy of Maryland!